Enter and view: Woodfields residential care home

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Summary of report content

Healthwatch Wolverhampton conducted an enter and view visit on Woodfields residential care home, a privately owned care home in Wolverhampton which has capacity of up to 16 residents. Healthwatch Wolverhampton arranged this unannounced visit as it was responding to concerns recently received in respect of services at the above care home. The concerns raised were regard to the safety and quality of the care residents were receiving in the home. Observations of the enter and view representatives included: - It was difficult to engage with some of the residents due to their limited capacity. - The staff present did not wear a uniform neither did they have identification badges. - There is one worker responsible for carrying out 16 care plans, when asked why it was the responsibility of one the manager said “people don’t come into care work if they are good at paperwork’’. The report includes 9 recommendations, including: - ensure the front door is locked at all times. - the home should introduce a uniform policy or some form of identification for staff. - the Home should introduce/encourage activities which are regularly available for residents to participate in. There is a response from the service provider in the report.

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General details

Report title 
Enter and view: Woodfields residential care home
Local Healthwatch 
Healthwatch Wolverhampton
Date evidence capture began 
Friday, 31 March, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Medication
Prescription
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-5704

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.