Summary of report contentHealthwatch Wolverhampton conducted an enter and view visit on Woodfields residential care home, a privately owned care home in Wolverhampton which has capacity of up to 16 residents. Healthwatch Wolverhampton arranged this unannounced visit as it was responding to concerns recently received in respect of services at the above care home. The concerns raised were regard to the safety and quality of the care residents were receiving in the home. Observations of the enter and view representatives included: - It was difficult to engage with some of the residents due to their limited capacity. - The staff present did not wear a uniform neither did they have identification badges. - There is one worker responsible for carrying out 16 care plans, when asked why it was the responsibility of one the manager said “people don’t come into care work if they are good at paperwork’’. The report includes 9 recommendations, including: - ensure the front door is locked at all times. - the home should introduce a uniform policy or some form of identification for staff. - the Home should introduce/encourage activities which are regularly available for residents to participate in. There is a response from the service provider in the report.
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Enter and view: Woodfields residential care home
Date evidence capture began
Friday, 31 March, 2017
Date evidence capture finished
Friday, 31 March, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes but provider disagrees
Is there evidence of impact in the report?
Is there evidence of impact external to the report?