Enter and view: Woodfield House

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Summary of report content

Healthwatch Barnet conducted an unannounced Enter and View visit to Woodfield House, to review actions against recommendations made in a previous visit, on 19 March 2014. The original visit in September 2013 was part of a planned strategy in response to concerns about the treatment of Mental Health patients in various locations in the borough. In this review visit, the Authorised Representatives were shown that 14 of the 15 recommendations made uring the original visit had been actioned. The visiting team made three further recommendations during this visit: ensure that a system of recording and tracking complaints should be implemented. and that that these should be signed regularly by the manager; the minutes of the staff and residents meetings should be signed regularly by the manager; personal alarms should be installed for each of the resident’s rooms as soon as possible. The final recommendation is a reiteration of the recommendation that had not been actioned since the first visit. There is a very positive response from the provider advising that the first two recommendations have been actioned, and outlining the method and timeline for achieving the final recommendation.

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General details

Report title 
Enter and view: Woodfield House
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 19 March, 2014
Date evidence capture began 
Wednesday, 19 March, 2014
Date evidence capture finished 
Wednesday, 19 March, 2014
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Health and safety
Health protection
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)
Mental health services 
Mental health recovery service
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not applicable
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not applicable

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.