Enter and view: Woodfield House

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Summary of report content

In July 2013, Healthwatch Barnet carried out an Enter and View visit to Woodfield House, a privately owned Care Home providing Residential Care for 5 residents. The home provides support and care as a precursor to returning to the community and sees itself as a Recovery House. The visit was part of a planned strategy in response to concerns received from the public about the treatment of Mental Health patients in various locations in the borough. Four representatives conducted the research over two visits and made observations on: the environment, premises, policies and procedures, staff, resident feedback capture, privacy and dignity, and activities. The report makes 17 recommendations, and includes a detailed response from the provider.

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General details

Report title 
Enter and view: Woodfield House
Local Healthwatch 
Healthwatch Barnet
Date evidence capture began 
Tuesday, 9 July, 2013
Date evidence capture finished 
Tuesday, 30 July, 2013
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff training
Healthwatch reference number 
Rep-5012

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
What was the main sentiment of the people who shared their views? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.