Enter and view: Woodcrofts Residential Home

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Summary of report content

Healthwatch Halton conducted an Enter and View visit at Woodcrofts Residential Home, a privately owned residential home for people with mental health conditions, on 23 January 2018. Woodcrofts residential home offers supported living for 16 residents with mental health conditions. It can accommodate up to 19 residents at any time. The home has a long standing staff team and many of the residents have been living here for many years with some people coming for shorter stays. Residents are independent and can go out and about in the local community. The residents can choose how to spend their days and most people go to local shops, pubs and groups. The home is ideally located opposite St. Ambrose Church which offers community activities such as a drop in café, nearly new sales and bowls games. Many residents access their groups. Staff advised the Enter and View Authorised Representatives that the home does not have their own mini bus, entertainers or schools coming in because of the independent nature of the residents who can access services and activities out of the home. For this same reason members of the clergy, dentists and hairdressers do not come to the home. The support staff said that residents come and go freely but do tell them when they are going out, it was noted that there was no formal way to keep track of who was in the building at any time. Healthwatch Halton noted in the report that the décor was a little dated but clean and free of clutter and there were board games available in the communal areas. The Manager advised that the majority of residents have been living at Woodcrofts for many years, with one resident having lived there for 28 years. With the Management and staff also being long standing, the manager said that there is a family feel to the way the home is run and described it is as “a safety net that allows people to live as independent lives as possible”. The report makes eight recommendations including a suggestion that the home should consider developing ways to record who is in or out of the building at any time, for fire safety. There was no response received by the provider.

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General details

Report title 
Enter and view: Woodcrofts Residential Home
Local Healthwatch 
Healthwatch Halton
Date of publication 
Friday, 16 March, 2018
Date evidence capture began 
Tuesday, 23 January, 2018
Date evidence capture finished 
Tuesday, 23 January, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Car parking access
Communication between staff and patients
Continuity of care
Decor
Engagement
Food and nutrition
Health and safety
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-6787

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Assisted living

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
People with limited family or social networks
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.