Enter and view: Woodbury Manor Care Home

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Summary of report content

Healthwatch Enfield conducted an announced Enter and View visit to Woodbury Manor Care Home, in February 1028, as part of a planned programme of work. Woodbury Manor is a 56 room home; 35 residential and 21 Dementia beds with 1 room for respite care on the residential wing. The purpose of the visit was to explore whether residents receive personalised care that meets their individual needs and whether the care setting “feels like home” Healthwatch Enfield's Authorised representatives found that Woodbury Manor is a well led Care Home, with the majority of staff friendly, helpful and kind. Residents and relatives felt that this was one of the better Care Homes they had visited and overall seemed happy and contented. The visiting team observed good quality care being given and residents had choice and flexibility, particularly around eating and drinking, and timings of meals, bed and waking times. Whilst there are two full time Activity Co-ordinators who attend during the week days, some residents felt that more outings could be put on for those more able, and more activities for those less mobile in their bedrooms. In addition, Healthwatch Enfield recommended that the Home offer activities during the evenings and weekends. They also suggest that signage should be larger and clearer, especially for toilets/bathrooms, and staff should update their dementia awareness training if lapsed. The report states that the provider was happy with the report, however there is no response to the recommendations from the provider.

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General details

Report title 
Enter and view: Woodbury Manor Care Home
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Monday, 18 June, 2018
Date evidence capture began 
Tuesday, 20 February, 2018
Date evidence capture finished 
Tuesday, 20 February, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Engagement
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Patient records
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6910

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
3
Age group 
All people over the age of 65
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.