Summary of report contentHealthwatch Stockton-on-Tees conducted an announced Enter and View visit to Woodbridge Practice on 6th May 2015. The visit was planned following on from intelligence received by Healthwatch regarding a number of issues including the organisation of appointments at the Woodbridge Practice. The visit aimed to listen to patients and staff about the experiences of being a patient at the practice with a view to making recommendations for improvements to the provider. The feedback and views were captured through a short survey and observations. The general comments received were that overall the practice was good, and patients were satisfied with the services. There was a feeling though that the waiting time to secure a routine appointment was ‘unacceptable’ and the method was inefficient. Patients also expressed being uncomfortable with the reception staff acting as ‘Gatekeepers’ to the doctors and asking for personal medical information before letting the patients see the GP. Staff told the team that they were required to ensure that the GP saw only those patients who could not be seen by a Nurse Practitioner. Healthwatch made recommendations about reviewing the appointment system and giving the patients’ more choice. There is a long and detailed response from the practice explaining their policies about these points.
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Enter and view: Woodbridge Practice
Date of publication
Thursday, 10 September, 2015
Date evidence capture began
Thursday, 9 July, 2015
Date evidence capture finished
Thursday, 9 July, 2015
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes but provider disagrees
Is there evidence of impact in the report?
Is there evidence of impact external to the report?