Enter and view: Womens Services, Leeds

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Summary of report content

The aim of the visits was to find out about patient experiences in relation to referral and admission, information and communication, care and help and food and drink. 5 visits were carried out on Mondays and Thursday (busiest days) and 41 people spoken with. The visits comprised of making observations and carrying out surveys with individual patients/relatives on the day. Key Findings • Visit teams were impressed with the overall environment of the department. • Communal areas were found to be clean, tidy and maintained to a high standard. • Concerns about the cancellation of procedures: how and when this was shared with patients. • 50% who had their procedure cancelled were happy with how they had been informed. • Good levels of satisfaction with information and communication both before attending the department and during their visit/stay. • Issues highlighted for non-English speaking people or people who had other communication needs. • The vast majority of patients felt they were treated with respect by staff and praise for the high levels of care given. • Concerns were raised by inpatients about the availability of hot food and variety of food available. Key recommendations / messages • Consider implementing a system to ensure that when procedures are cancelled, patients are given as much notice as possible. • Information and Communication methods should be reviewed to ensure they consistently meet the needs of all patients including those with different access requirements including access to translators. • Hot food is made available to patients staying overnight on the ward and this to include a range of options to suit dietary requirements.

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General details

Report title 
Enter and view: Womens Services, Leeds
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Sunday, 1 January, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Sunday, 1 January, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Obstetrics & gynaecology

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.