Enter and view: Wisteria House Care Home, Rutland

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Summary of report content

Healthwatch Rutland conducted an Enter and View on Wisteria House Care Home, Rutland, a care home catering for residents with dementia and private fee paying residents. The visit was conducted on 23rd September 2017. The enter and view visit was announced and it is not known how many people were asked for comment. Observation by the enter and view representatives reported that: The home is a retirement home used by privately and council funded residents. The staff in the home were friendly and the residents living there were happy along with the family members spoken to providing positive comments about the home. Staff stated that it was a good place to work with the manager reporting low staff turnover with activities for residents appearing to be wide ranging. Also, the residents are able to enter and leave the building freely with one of the two doors being equipped with a CCTV camera. As a result of the visit, the home was recommended to review its procedures when it came to access for residents and people entering and leaving the home. The home was also recommended to continue their current process of staff training and development and consideration should be given to building on the manager’s current links with other care homes and sharing good practice in areas such as activities. Following on from the recommendations, the service provider provided an update saying they had took them into consideration and providing feedback on how they have addressed them.

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General details

Report title 
Enter and view: Wisteria House Care Home, Rutland
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Friday, 27 October, 2017
Date evidence capture began 
Saturday, 23 September, 2017
Date evidence capture finished 
Saturday, 23 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.