Enter and view: Wirral women and children's hospital

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Summary of report content

Healthwatch Wirral conducted an Enter and View visit to Wirral Women and Children's Hospital in June 2019.

The report found that the maternity unit was clean, spacious and fully equipped. Staff were observed treating patients and family members with dignity and respect. The children's ward appeared to be clean and tidy with areas equipped for different ages. The neonatal unit had well equipped rooms and staff were observed treating babies and supporting parents.

One recommendation was made that Healthwatch would like to see the timetable for completion of the expansion to the Neo Natal Unit.

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General details

Report title 
Enter and view: Wirral women and children's hospital
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Friday, 24 July, 2020
Date evidence capture began 
Monday, 17 June, 2019
Date evidence capture finished 
Monday, 17 June, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Support
Healthwatch reference number 
Rep-7686

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Maternity
Neonatology
Paediatrics

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.