Enter and View: Wintle Ward, Warneford Hospital

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Summary of report content

10 June 2019.  This is a 16-bed female acute psychiatric ward.  Healthwatch talked to 7 staff and 4 patients.

  • On observation, patient – staff relationships appeared good
  • Patient feedback on ward activities and staff engagement was very positive. Once settled and orientated patients appeared positive about Wintle and felt safe there.
  • Healthwatch heard from patients that the cook-chill food is not popular, and staff report below standard customer service from the catering supplier
  • Wintle is a ward that has good staff retention and is led by a dedicated and supportive manager, but the lack of a full-time Modern Matron has a significant impact on other staff.
  • With some additional touches, the ward environment could feel more homely
  • Staff clearly recognized the value and importance of involving carers

There were 7 recommendations about staffing, décor and provision of information.

The report includes a response from the provider to the recommendations.


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General details

Report title 
Enter and View: Wintle Ward, Warneford Hospital
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 10 June, 2019
Date evidence capture finished 
Monday, 10 June, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.