Summary of report content
10 June 2019. This is a 16-bed female acute psychiatric ward. Healthwatch talked to 7 staff and 4 patients.
- On observation, patient – staff relationships appeared good
- Patient feedback on ward activities and staff engagement was very positive. Once settled and orientated patients appeared positive about Wintle and felt safe there.
- Healthwatch heard from patients that the cook-chill food is not popular, and staff report below standard customer service from the catering supplier
- Wintle is a ward that has good staff retention and is led by a dedicated and supportive manager, but the lack of a full-time Modern Matron has a significant impact on other staff.
- With some additional touches, the ward environment could feel more homely
- Staff clearly recognized the value and importance of involving carers
There were 7 recommendations about staffing, décor and provision of information.
The report includes a response from the provider to the recommendations.
Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.