Enter and View: Windsor Intermediate Care Unit

Download (PDF 98KB)

Summary of report content

Healthwatch Milton Keynes were invited by the Central North West London’s (CNWL) Home 1st Service Manager, and from the Windsor Intermediate Care Unit Team Manager, to come and see the progress they had made against their recommendations.

The report found that all the previously made recommendations were either completed or in progress.  Also, the level of commitment to good patient experience and outcomes displayed by the management and all staff on the Unit was impressive.  

Would you like to look at:

General details

Report title 
Enter and View: Windsor Intermediate Care Unit
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Tuesday, 1 January, 2019
Date evidence capture began 
Friday, 24 May, 2019
Date evidence capture finished 
Friday, 24 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Engagement
Information providing
Quality of care
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-4581

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
2
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.