Enter and view: The Willows Nursing Home

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Havering visited The Willows Nursing Home on 17/03/2015. The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed. The main recommendations informed that consideration be given to re-designing the foyer as it is currently very large and uninviting – perhaps by installing glass doors between the reception and the small sitting area. Consideration be given to re-designing colour schemes in those areas where it is currently very bland to ensure that there is good contrast between doors and walls – recommended for areas where there are residents with dementia. Consideration be given as to whether anything can be done, in addition to the planned planting, to improve the appearance of this wall. Seating areas in the garden.

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General details

Report title 
Enter and view: The Willows Nursing Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 17 March, 2015
Date evidence capture began 
Tuesday, 17 March, 2015
Date evidence capture finished 
Tuesday, 17 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Health inequalities
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Patient records
Public involvement
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.