Enter and view: The Willows Care Home

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Summary of report content

Healthwatch Derbyshire conducted an announced Enter and View visit, in order to capture the views and experiences of residents, family members/friends and staff. Healthwatch Central Bedfordshire visited The Willows (Priory Adult Care), on 20/02/2018. The Willows is a care home designed for older people that require residential or nursing care and caters for up to 42 residents in single rooms. It has two floors with the ground floor designed for more general care and the upper catering for those with more advanced dementia. During our visit, the home was occupied by a total of 41 residents. The CQC undertook their visit on 24th June 2016 with the report being published on 27th September 2017. The report rated the service overall as ‘Good’ and scoring ‘Good’ in all domains. Overall, this report reflects the findings identified by the CQC, with particular respect to the quality of care delivery being offered to the residents. This report contains 8 recommendation in relation to environment, privacy and dignity.

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General details

Report title 
Enter and view: The Willows Care Home
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Tuesday, 20 February, 2018
Date evidence capture began 
Tuesday, 20 February, 2018
Date evidence capture finished 
Tuesday, 20 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Public involvement
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.