Enter and View: Willow House

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Summary of report content

Healthwatch Brent undertook an Enter and View visit to Willow House, a sheltered housing facility, as part of a programme of enter and view visits to extra care housing facilities.  The visit took place on 8 February 2019.

The visit looked at the care planning provided, health and safety, management of the facility, psychological wellbeing and engagement with residents, relatives and carers.  Residents were largely happy with the services provided, but wanted more co-ordinated activities and better performance by care workers

There were two recommendations aimed at the housing provider and the report does not contain a response.

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General details

Report title 
Enter and View: Willow House
Local Healthwatch 
Healthwatch Brent
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Friday, 8 February, 2019
Date evidence capture finished 
Friday, 8 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Complaints procedure
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.