Summary of report content
Healthwatch Brent undertook an Enter and View visit to Willow House, a sheltered housing facility, as part of a programme of enter and view visits to extra care housing facilities. The visit took place on 8 February 2019.
The visit looked at the care planning provided, health and safety, management of the facility, psychological wellbeing and engagement with residents, relatives and carers. Residents were largely happy with the services provided, but wanted more co-ordinated activities and better performance by care workers
There were two recommendations aimed at the housing provider and the report does not contain a response.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.