Enter and view: Willow Cottage care home

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Summary of report content

Healthwatch South Gloucestershire conducted an enter and view visit on Willow Cottage care home, a privately run care home in Wotton-under-Edge, which provides care and accommodation for up to 34 residents. Healthwatch South Gloucestershire undertook one enter and view evaluation revisit to Willow Cottage Care Home in January 2017 with the purpose of finding out if any changes recommended in light of the findings from an enter and view in May 2015 had been made. At the time of the May 2015 enter and view visit Willow Cottage Care Home had just become part of Mulberry Care Ltd and the care home response to the findings of the enter and view indicated that there were likely to be a number of changes in the areas where the report recommendations suggested change Observations of the Enter and View representatives included: - Meals are no longer prepared on site but are sourced from a company called Appetito, which supply meals to hospitals, care homes and local authority services. - An activities coordinator has been appointed to work 4 days a week from 2pm to 5pm. - There has been refurbishment which includes a new bath suitable for use by people with dementia, new chairs in the resident’s lounge, new chairs in the dining area and new profile beds. Healthwatch South Gloucestershire made no recommendations in the report: They did however conclude that "Overall it appeared that Willow Cottage Care Home had made a number of significant changes and improvements, some in response to the recommendations made by Healthwatch South Gloucestershire; for which they are to be commended." The report does not include a response from the provider.

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General details

Report title 
Enter and view: Willow Cottage care home
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Friday, 24 March, 2017
Date evidence capture began 
Wednesday, 11 January, 2017
Date evidence capture finished 
Wednesday, 11 January, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.