Enter and view: Wilbury Care Home

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Summary of report content

This is an enter and view report conducted by Healthwatch Brighton and Hove 14 March, 2016. During the visit Healthwatch representatives spoke to 17 people, which included a mix of residents and relatives. A number of staff were also spoken to, but the number is unknown. The visit was announced. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Ensure hearing tests conducted regularly and ear cleaning maintained if necessary - Hearing aid maintenance training - Improving communication with friends and family about responsibilities

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General details

Report title 
Enter and view: Wilbury Care Home
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Monday, 14 March, 2016
Type of report 
Enter and view
Key themes 
Information providing
Medication
Quality of staffing
Healthwatch reference number 
Rep-5535

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Diabetes

Details of people who shared their views

Number of people who shared their views 
17
Age group 
All people 18 and over
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.