Enter and view: Wilbraham House

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Wilbraham House care home in February 2020. The care home offers residential care to up to 33 residents.

The report found that the home was well secured, light and airy. Staff were well trained and seemed caring and concerned in their interaction with residents. There were a range of activities available and residents are asked where they would like to have outings. There is a choice over food and drink options. The home caters well to resident's personal, cultural and lifestyle needs. 

No recommendations were made to the care home as Healthwatch Staffordshire concluded that the standards were good.

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General details

Report title 
Enter and view: Wilbraham House
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 21 May, 2020
Date evidence capture began 
Thursday, 27 February, 2020
Date evidence capture finished 
Thursday, 27 February, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.