Enter and view: Widnes Hall Care Home

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Summary of report content

Healthwatch Halton carried out an Enter and View visit to Widnes Hall Care Home in January 2020. At the time of the visit, Widnes Hall was registered for up to 68 residents, with 64 people living there. Prior to the visit, a short online questionnaire was sent to the Manager, as well as a questionnaire for staff and one for residents' friends and family to share their views.

The Enter and View representatives found Widnes Hall to have a welcoming and friendly environment. The home was spolit into four living areas, two for dementia care and two for residential living. The Manager had only been in place for about six months and was introducing several improvements to the home, including a relaxation area, bar and sensory garden. The home was decorated in a warm and homely manner and residents could change their en-suite bedrooms to suit their tastes. The staff at the home were visible and interacted well with residents during the visit. The Activity Coordinator was very enthusiastic and had a full programme of sessions and trips out on offer. One resident spoken to said that staff at the home were "really lovely".

Based on these findings, Healthwatch Halton made five suggestions for Widnes Hall Care Home:

  1. To contact St Helens & Knowsley Hospitals Trust and NHS Halton CCG to highlight concerns over inappropriate hospital discharge and issues around the Red Bag scheme.
  2. To continue with the improvement programme and excellent activity work and highlight this work to the wider community.
  3. To remove the bathroom sign from the now storage room.
  4. To highlight any issues with local services to Healthwatch Halton.
  5. To display Healthwatch posters and leaflets in the home to encourage residents and families to feedback their views.

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General details

Report title 
Enter and view: Widnes Hall Care Home
Local Healthwatch 
Healthwatch Halton
Date of publication 
Friday, 22 May, 2020
Date evidence capture began 
Tuesday, 28 January, 2020
Date evidence capture finished 
Tuesday, 28 January, 2020
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Decor
Discharge
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Support
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-7526

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.