Enter and view: Widnes Hall Care Home

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Summary of report content

Healthwatch Halton conducted an Enter and View visit at Widnes Hall Care Home in November 2017. Three Enter and View representatives made observations and engaged with staff and residents during the morning of the visit. Widnes Hall was observed to be a warm and welcoming care home, which is clean and well decorated throughout and has a good staff to resident ratio. Care staff were found to be friendly and respectful to residents. A number of adaptations had been made to the internal decorations to support people with dementia, such as street themed wall paper, photographs on bedroom doors and a high contrast toilet door. The home plans to make use of a conservatory area, as a dementia café and complete their refurbishment plans in the near future. Four recommendations were made: to supply menus and activity plans in pictorial format, consider ways to partition areas closed off for maintenance, sign up to the Herbert protocol with regards missing persons and display Healthwatch Halton information and posters to increase awareness of how to provide feedback. The provider’s response to the report was positive and proactive in addressing all the recommendations made by Healthwatch Halton.

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General details

Report title 
Enter and view: Widnes Hall Care Home
Local Healthwatch 
Healthwatch Halton
Date of publication 
Tuesday, 16 January, 2018
Date evidence capture began 
Wednesday, 8 November, 2017
Date evidence capture finished 
Wednesday, 8 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-6694

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.