Enter and view, Wickwar Care Home, South Gloucestershire

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Summary of report content

Healthwatch South Gloucestershire conducted an Enter and View revisit to Wickwar Care Home, on 9th November 2016, as part of a series of follow-up visits to Care Homes. Healthwatch representatives had visited Wickwar Care Home in March/April 2016, and a number of recommendations for improvements were made. Since then no response had been received from the management about these suggestions, which led to this revisit in November to find out whether Wickwar Care Home had taken note of the observations and recommendations. Wickwar Care Home delivers care to frail and elderly people with a wide range of nursing needs. The latest CQC report about Wickwar Care Home in April 2015 rated the home as ‘requires improvement’. As this was a revisit the Enter and View representatives particularly wanted to observe what changes had been made since the earlier visits as it was evident back in March that new management was in place and there were plans to make changes. HWSG were pleased to see that a programme of refurbishment was taking place, albeit very gradually. Some efforts had been made to increase activities for residents and, with a smaller number of residents, these were more easily managed on a one to one basis. The report shows Wickwar Care Home was certainly making improvements worth commending. Some of the changes, whether to décor or regarding activities, were decided upon or requested by the residents, as a result the management was allowing the rate of change to be slower than it could be. E&V representatives recommended that Wickwar Care Home press ahead with the refurbishment process without delays and that residents should be encouraged to understand that all changes made are for their benefit. The progress need not be slowed down to manage any perceived sensitivities.

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General details

Report title 
Enter and view, Wickwar Care Home, South Gloucestershire
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Wednesday, 30 November, 2016
Date evidence capture began 
Wednesday, 9 November, 2016
Date evidence capture finished 
Wednesday, 9 November, 2016
Type of report 
Enter and view
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Quality of care
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5505

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.