Enter and view: Wickwar Care Home

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Summary of report content

Healthwatch South Gloucestershire conducted an enter and view visit on Wickwar care home, a privately run care home in Wotton-under-Edge, which provides care and accommodation for up to 43 residents and offers respite as well as full nursing care. Healthwatch South Gloucestershire undertook a follow-up visit after their first Enter and view report Wickwar Care Home on the 9th November 2016. A number of recommendations for improvements were made in that report. Since then no response had been received from the management about these suggestions, so the revisit in November was aimed at discovering whether Wickwar Care Home had taken note of the observations and suggestions for improvements. Observations of the Enter and View representatives included: - A new Activities Officer had been recruited - No change to notice boards and information signs - Redecoration is underway Healthwatch South Gloucestershire made no recommendations in the report: They did however conclude that "It was pleasing to see that the resident about whom concerns had been raised during our last visit [agitated and in pain from toothache] was sitting in the lounge area chatting and watching TV. It was clear that a programme of refurbishment was taking place, albeit very gradually. Some efforts have been made to increase activities for residents and, with a smaller number of residents, these are more easily managed on a one to one basis. Wickwar Care Home is certainly making improvements and these are to be commended.." The report does not include a response from the provider.

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General details

Report title 
Enter and view: Wickwar Care Home
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Wednesday, 9 November, 2016
Date evidence capture began 
Wednesday, 9 November, 2016
Date evidence capture finished 
Wednesday, 9 November, 2016
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Decor
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5598

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.