Summary of report contentHealthwatch South Gloucestershire conducted an enter and view visit on Wickwar care home, a privately run care home in Wotton-under-Edge, which provides care and accommodation for up to 43 residents and offers respite as well as full nursing care. Healthwatch South Gloucestershire undertook a follow-up visit after their first Enter and view report Wickwar Care Home on the 9th November 2016. A number of recommendations for improvements were made in that report. Since then no response had been received from the management about these suggestions, so the revisit in November was aimed at discovering whether Wickwar Care Home had taken note of the observations and suggestions for improvements. Observations of the Enter and View representatives included: - A new Activities Officer had been recruited - No change to notice boards and information signs - Redecoration is underway Healthwatch South Gloucestershire made no recommendations in the report: They did however conclude that "It was pleasing to see that the resident about whom concerns had been raised during our last visit [agitated and in pain from toothache] was sitting in the lounge area chatting and watching TV. It was clear that a programme of refurbishment was taking place, albeit very gradually. Some efforts have been made to increase activities for residents and, with a smaller number of residents, these are more easily managed on a one to one basis. Wickwar Care Home is certainly making improvements and these are to be commended.." The report does not include a response from the provider.
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Enter and view: Wickwar Care Home
Healthwatch South Gloucestershire
Date evidence capture began
Wednesday, 9 November, 2016
Date evidence capture finished
Wednesday, 9 November, 2016
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)