Summary of report contentHealthwatch Warrington carried out an announced Enter and View visit at Whittle Hall on Monday 30th April 2018. As part of Healthwatch Warrington’s Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities. Whittle Hall is owned and operated by L&M Healthcare (this company also managers another Warrington-based care home, named Gainsborough House). Whittle Hall is a purpose-built facility (over two floors), located in a quiet suburban area of Great Sankey. Whittle Hall can accommodate up to 74 residents and offers Residential, General Nursing Care, Palliative Care, Dementia Care, Dementia Plus and Dementia Palliative Care, according to the needs of individual residents. The overall findings and conclusion documented within the report includes; the visiting team felt that Whittle Hall is able to offer residents high quality surroundings, and is a well-kept facility; which lives up to the provider’s values in this respect. However, although the home’s interior was beautiful, it did not appear to be appropriate for meeting the well-being needs of all residents – in particular, people living with Dementia. Furthermore, the home’s environment felt too formal at times and this seemed to be reflected by the fact that very few residents were enjoying the social ‘hub’ facilities (especially on the second floor), which detracts from a homely atmosphere. In this sense, there are still many changes that need to be made in order for Whittle Hall to live up to the provider’s stated values; this is reflected in the recommendations made which include being more “Dementia Focused and installing a ‘Who is Who’ board in reception.
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Enter and view: Whittle Hall
Date of publication
Friday, 13 July, 2018
Date evidence capture began
Monday, 30 April, 2018
Date evidence capture finished
Monday, 30 April, 2018
Type of report
Enter and view
Lifestyle and wellbeing
Quality of care
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?