Enter and view: Whittle Hall

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Summary of report content

Healthwatch Warrington carried out an announced Enter and View visit at Whittle Hall on Monday 30th April 2018. As part of Healthwatch Warrington’s Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities. Whittle Hall is owned and operated by L&M Healthcare (this company also managers another Warrington-based care home, named Gainsborough House). Whittle Hall is a purpose-built facility (over two floors), located in a quiet suburban area of Great Sankey. Whittle Hall can accommodate up to 74 residents and offers Residential, General Nursing Care, Palliative Care, Dementia Care, Dementia Plus and Dementia Palliative Care, according to the needs of individual residents. The overall findings and conclusion documented within the report includes; the visiting team felt that Whittle Hall is able to offer residents high quality surroundings, and is a well-kept facility; which lives up to the provider’s values in this respect. However, although the home’s interior was beautiful, it did not appear to be appropriate for meeting the well-being needs of all residents – in particular, people living with Dementia. Furthermore, the home’s environment felt too formal at times and this seemed to be reflected by the fact that very few residents were enjoying the social ‘hub’ facilities (especially on the second floor), which detracts from a homely atmosphere. In this sense, there are still many changes that need to be made in order for Whittle Hall to live up to the provider’s stated values; this is reflected in the recommendations made which include being more “Dementia Focused and installing a ‘Who is Who’ board in reception.

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General details

Report title 
Enter and view: Whittle Hall
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Friday, 13 July, 2018
Date evidence capture began 
Monday, 30 April, 2018
Date evidence capture finished 
Monday, 30 April, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Staff training
Support
Healthwatch reference number 
Rep-7332

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.