Enter and view: Whittington Care Home

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Summary of report content

Healthwatch Derbyshire conducted an Enter and View visit to Whittington Care Home on 12 March 2015. The team were able to speak to a number of residents and relatives about the standard of care they received and they also spoke to members of staff. At the time of the visit, there were 37 residents. The team also noted their observations made throughout the visit. The residents indicated that they were happy overall with their standard of care. Residents expressed that they had good relationships with the staff. One member of staff noted that there had been significant improvements made in the home within the last few months. The report made several recommendations, including one about the review of moving and handling training to ensure safe practice was being used when using wheelchairs. These were taken into account by the service provider, evidenced by their response in the report.

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General details

Report title 
Enter and view: Whittington Care Home
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Thursday, 12 March, 2015
Date evidence capture began 
Thursday, 12 March, 2015
Date evidence capture finished 
Thursday, 12 March, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.