Enter and view: Whitestones care home

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Summary of report content

Healthwatch Derbyshire conducted two enter and view visits on Whitestones care home, a council run residential home supporting people who are living with dementia. The home provides 36 long-term care beds including one double room for long term care residents who are part of a couple, three short-term beds and two beds for those requiring re-ablement. The two visits were arranged as Healthwatch Derbyshire has been commissioned by Derbyshire County Council to conduct a range of unannounced visits to their residential services across the county, in addition to Healthwatch Derbyshire receiving contact from relatives of people that would potentially be transferred there following the closure of short-term care beds at Ecclesfold Resource Centre nearby. Observation by the Enter and View representatives reported that very few residents had capacity for rational, reliable, conversation. Good practice observed included: - Resident’s feelings, dignity and choices leading engagement with staff - The ‘This is me …’ poster in each of the resident’s rooms - Bedroom privacy strategies of some gated thresholds and sensor mats - Residents had freedom of the home Healthwatch Derbyshire made 7 recommendations, including: - To advise of strategies for regular involvement of residents and relatives contributions to care home issues - To consider whether maintaining a communications type record in clients bedrooms may be a useful way to share information between clients, staff and relatives - To improve the short-term care “end of stay” questionnaire system to ensure that consistent feedback is obtained following each stay from both clients and relatives The report includes a response from the provider.

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General details

Report title 
Enter and view: Whitestones care home
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Tuesday, 25 October, 2016
Date evidence capture began 
Monday, 3 October, 2016
Date evidence capture finished 
Tuesday, 25 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.