Summary of report contentHealthwatch Warwickshire did an announced Enter and View visit to Whitestone Surgery Medical Centre on 16th November 2015. The surgery is in a two-storey converted house with a possibility to extend to a proper building in the future. It has limited parking at the front though street parking is also available. ‘ The Healthwatch Enter and View team found the surgery met almost all their observation criteria. It had plenty of informative signs inside informing patients about a private room they can use for confidentiality to other notices about the disabled toilet key and information about online booking system. The surgery has a very active PPG. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. Three out of the 36 respondents found the appointment booking system to be poor, “Difficult to get through on the phone.” Respondents were struggling to rate the transport system etc to the surgery as good, however, they did say “There's an issue with parking – it's not the surgery's fault.” Overall patient feedback for this surgery was positive with patients also recognising the work that the surgery and the PPG does within the local community. The only recommendation provided was for the surgery to look at feedback from patients in regard to the reception and communication. Whitestone Surgery responded to the team thanking them and commenting that they will use this information to improve our service.
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Enter and view: Whitestone Surgery
Date of publication
Monday, 14 December, 2015
Date evidence capture began
Monday, 16 November, 2015
Date evidence capture finished
Monday, 16 November, 2015
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?