Enter and view: Whitestone Surgery

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Summary of report content

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Report 
PDF icon 20151116_Warwickshire_ e&V Whitestone Surgery Enter and View Final Report 161115.pdf

General details

Report title 
Enter and view: Whitestone Surgery
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 14 December, 2015
Date evidence capture began 
Monday, 16 November, 2015
Date evidence capture finished 
Monday, 16 November, 2015
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking cccess
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Quality of appointment
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5357

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
36
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.