Enter and view: White Leaf Support

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 2 February, 2018. During the visit Healthwatch representatives spoke to 11 people, which included a mix of staff and residents. The visit was unannounced, though a two week window was given for the visit. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Train staff in basic Makaton/ BSLto improve communication with at least one resident. - Make better use of all types of communication tools at their disposal. - Encourage staff to interact more with residents. - Ensure residents have access to meaningful activities at home such as books, jigsaws and games and a broad range of activities within the home. - Continue to work to make the meals healthy with more fruit and vegetables. - Ensure residents files are not left lying about for periods of time. - Keep the activity chart in the kitchen up-to-date. - Look at enabling a resident to get access to an app. to animate his drawings.

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General details

Report title 
Enter and view: White Leaf Support
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Friday, 2 February, 2018
Date evidence capture began 
Friday, 2 February, 2018
Date evidence capture finished 
Friday, 2 February, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.