Enter and view: Whetstone Hey, Cheshire

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Summary of report content

Healthwatch Cheshire West conducted an announced enter and view visit to Whetstone Hey on 12 February 2015. The home provides residential, non-nursing care for residents, and when available, respite care. On the day of the visit, the team engaged with 1 staff member, 1 resident and 2 relatives using survey methods and noted their observations of the home to inform the report. The team reported mixed findings about the home. The building, although with a warm atmosphere, was said to be in need of refurbishment. The home has mainly part-time staff, something that the team found to impact the continuity of care such as the activities organisation. It was noted that there could be more staff on duty during the evening shifts to ensure that safety of the residents is ensured. Residents and relatives provided some positive feedback about the staff, some said they were pleased with their care and staff have made it easier for them. The report recommended that the service provider considers the flooring of the home is improved to reduce risk of hazard. The service provider responded disagreeing with the statements about the part time staff, but did suggest that the issues with the flooring will be explored.

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General details

Report title 
Enter and view: Whetstone Hey, Cheshire
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 12 February, 2015
Date evidence capture began 
Thursday, 12 February, 2015
Date evidence capture finished 
Thursday, 12 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Staff attitudes
Staff levels
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5179

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
4
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.