Enter and view: Wheelchair assessment centre

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Summary of report content

Healthwatch Cheshire East conducted an enter and view visit to Wheelchair assessment centre on 15th April 2015. The clinic has been based at the War Memorial Hospital since July 2014. The report describes Healthwatch Cheshire East observations of the quality of what they found at the date and time of the visit. The clinics were bright, airy and very clean. Various pieces of equipment were stored there, for patient use. Specialist equipment is ordered after assessment and wheelchair repairs and adjustments are administered by the department and sent for repairs. One clinic had a main hoist, to assist patients onto the bed area. Cleanliness was clearly a priority and it showed, as were the friendly and helpful staff members that we spoke to. Staff were knowledgeable, friendly and efficient. Patients are treated with dignity and respect and with a clear Patient centred approach. Detailed assessment needs are dealt with at each appointment and patients given time and support to try out wheelchairs, consider seating and physical needs and be supported and advised at all times.

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General details

Report title 
Enter and view: Wheelchair assessment centre
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Wednesday, 15 April, 2015
Date evidence capture began 
Wednesday, 15 April, 2015
Date evidence capture finished 
Wednesday, 15 January, 2020
Type of report 
Enter and view
Key themes 
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Other services 
Equipment service

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.