Enter and view: Wheaton Aston Care Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Wheaton Aston Care Home, a nursing and residential care home caring for adults over 65 years old, on 18th July 2017. The purpose of the visit was to follow up on the findings of a CQC report which highlighted some areas for improvement – in particular the arrangement of outings, staff levels at night and responsiveness to call bells. Observation by the Enter and View representatives reported: - externally, the purpose-built building and large garden are well maintained and adequate car parking is available; - internally, the building was clean and uncluttered and residents’ rooms are well maintained; - an extra staff member has been added to assist the night team which had 3 staff members previously; - agency staff usage is minimal with none being used in the previous 12 months; - a new activity programme has been introduced with activities scheduled for every weekday; the programme is varied and includes OOMPH exercises, singing, crafting, bingo; - residents are consulted on activities and outings and residents go out frequently with their families; - an impressive brand new kitchen has been installed – menu choice was varied and appealing, and residents’ nutrition and hydration was monitored daily; - the activity coordinator was enthusiastic and impressive; - overall the home appeared to be well run, and there was a calm and peaceful atmosphere at the home. Most residents commented positively on their experience with some noting there had been a marked improvement recently with the new activity programme. One negative comment was made regarding drinks being placed out of his reach to which the manager was able to provide an explanation. Some residents commented that they would like to go out more – the activity coordinator responded that this was being addressed. Family members commented: - positively on the care received by their relatives; - they would be happy to raise any problems with the manager; - that staff levels at night were low (1 family member); - the activity programme had improved; - the home was spotlessly clean and resident personal care was very good. Staff commented that: - they are well supported by management; - training was encouraged and they had an intensive training scheme; - they could happily raise issues; - there was adequate cover on each shift. The report recommended that flowering plants and shrubs are added to the garden. The provider responded positively to the visit and stated a forum has been created for residents to voice how they want the garden to look.

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General details

Report title 
Enter and view: Wheaton Aston Care Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 25 August, 2017
Date evidence capture began 
Tuesday, 18 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Quality of care
Quality of catering
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1443

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
N/A
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.