Summary of report contentHealthwatch Central Bedfordshire conducted an announced Enter and View visit to Wheatfield Surgery, on 4 April 2018, as GP practices are a local Healthwatch priority. The practice operates from a purpose-built two storey building, all patient areas are on the ground floor with good disabled access. There is an independent Pharmacy located off the entrance lobby. The surgery is a registered training practice which has two GP trainers. The Practice Manager arranged for Healthwatch Central Bedfordshire Authorised Representatives to talk to members of their administration and clinical staff when available. However, clinical staff and GP’s were unavailable during the visit so discussions were only held with members of the administrative staff. Representatives undertook a tour of the premises to observe accessibility, including disabled access, the availability of patient information and condition of the building. Healthwatch Central Bedfordshire had delivered patient questionnaires and a ballot box for responses prior to the visit in order to minimise disruption to patients on the day of the visit, unfortunately there had been none filled in by the time of the visit. During the visit, the clinical staff were operating quickly and efficiently so patients did not remain in the waiting area long enough for Authorised Representatives to conduct an interview. The visiting team reported that, the overall impression gained was that this is a progressive Practice which is constantly streamlining its services, methods and approach in order to give its 13,168 patients the best possible experience. The report made recommendations regarding signage and some minor maintenance and also suggested the provision of some play equipment for young children visiting the practice. The practice responded positively and advised they had rectified the maintenance issue and also had added the suggested signage
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Enter and view: Wheatfield Surgery
Healthwatch Central Bedfordshire
Date of publication
Thursday, 3 May, 2018
Date evidence capture began
Wednesday, 4 April, 2018
Date evidence capture finished
Wednesday, 4 April, 2018
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)