Enter and view: What care homes did next January 2020

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Summary of report content

Healthwatch Bucks reported on the actions taken by local care homes after Enter and View visits.  The report includes responses from 4 care home providers (Southernwood, Woodland Manor, Chilton House and Swan House) about recommendations made in Enter and View visits in 2019.  These detail the action taken, underway or planned in response to the recommendations made by Healthwatch Bucks.

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Report 
PDF icon 20200219_Bucks_E&V What care homes did next quarterly update January 2020.pdf

General details

Report title 
Enter and view: What care homes did next January 2020
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 19 February, 2020
Date evidence capture began 
Thursday, 27 June, 2019
Date evidence capture finished 
Thursday, 8 August, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of appointment
Quality of catering
Quality of staffing
Healthwatch reference number 
Rep-5239

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Email
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.