Enter and view: Whalley Range Pharmacy

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Summary of report content

Healthwatch Blackburn with Darwen conducted an announced Enter and View visit to Whalley Range Pharmacy on the 21st March 2019. Several people visiting the pharmacy at the time were given the opportunity to speak to the volunteer representatives, but only two completed the questionnaire. Several customers verbally indicated they had a positive experience at the pharmacy, as did the two questionnaires that were completed. 

Overall, the pharmacy had positive observations and Healthwatch Volunteer representatives did not identify any recommendations. 

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General details

Report title 
Enter and view: Whalley Range Pharmacy
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Monday, 15 April, 2019
Date evidence capture began 
Thursday, 21 March, 2019
Date evidence capture finished 
Thursday, 21 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Information providing
Public involvement
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.