Summary of report content
Healthwatch Greenwich undertook an unannounced enter and view visit to Weybourne Care Home on 7 January 2020. They spoke to 5 residents, 1 relative, the registered care manager and 2 staff members.
Overall, they felt that Weybourne Care home provided a homely environment, and residents were happy with the care received. Most staff had been there a long time and were happy with how the home is run and managed. Staff are attentive, and clearly know their residents well.
Where Healthwatch identified issues, they were impressed that the care manager demonstrated awareness of the need for improvements and had plans underway to ensure the home continues to meet the needs of its residents. There is ongoing refurbishment work throughout the home, limiting access to facilities and causing significant disruption.
Communal areas are generally clean, and corridors well-lit and decorated with paintings and photographs giving a homely feel. The lack of en-suite facilities throughout is a limitation and some areas are a little shabby and grubby and more regular cleaning throughout the day is required, particularly during the refurbishment period. The care home manager is aware and is working towards a cleaning schedule that better meets the needs of residents.
There were 4 recommendations to address the findings. The report contains a response from the service provider setting out what changes they are planning to make as a result.