Enter and view: Weybourne Care Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to Weybourne Care Home on 7 January 2020.  They spoke to 5 residents, 1 relative, the registered care manager and 2 staff members.

Overall, they felt that Weybourne Care home provided a homely environment, and residents were happy with the care received. Most staff had been there a long time and were happy with how the home is run and managed. Staff are attentive, and clearly know their residents well.

Where Healthwatch identified issues, they were impressed that the care manager demonstrated awareness of the need for improvements and had plans underway to ensure the home continues to meet the needs of its residents. There is ongoing refurbishment work throughout the home, limiting access to facilities and causing significant disruption.

 Communal areas are generally clean, and corridors well-lit and decorated with paintings and photographs giving a homely feel. The lack of en-suite facilities throughout is a limitation and some areas are a little shabby and grubby and more regular cleaning throughout the day is required, particularly during the refurbishment period. The care home manager is aware and is working towards a cleaning schedule that better meets the needs of residents.

There were 4 recommendations to address the findings.  The report contains a response from the service provider setting out what changes they are planning to make as a result.

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General details

Report title 
Enter and view: Weybourne Care Home
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Tuesday, 7 January, 2020
Date evidence capture finished 
Tuesday, 7 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7831

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
9
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.