Enter and view: Westy Hall

Download (PDF 222KB)

Summary of report content

Healthwatch Warrington conducted an Enter and View visit in May 2019 to Westy Hall residential care home. Westy Hall provides residential care to up to 39 residents including people living with dementia, but they are housed in a separate unit. The Enter and View representatives spoke to staff, visitors and residents to gather feedback alongside observations.

The report found that information boards were visible in the reception area with information and photographs of residents doing activities. The Enter and View representatives observed staff being friendly and responsive towards residents. The staff organise various activities including trips out in the community, and there are visitors who come to the home to provide entertainment. A menu was clearly displayed and an alternative is made for residents who would prefer it. The facilities at the home were clean and tidy. It was observed that the home appeared to be well organised, although staff were busy. Staff training includes mandatory advanced dementia care training, end of life care, and manual handling. Staff informed the visiting team that Care Plans are up to date, person-centred and are compiled with input from relatives.

Healthwatch Warrington made recommendations to the home that included all residents and their families are included in the decision-making process. They also recommended that a 'who is who' board be displayed. 

The service provider responded positively to the report. 

Would you like to look at:

General details

Report title 
Enter and view: Westy Hall
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Thursday, 30 May, 2019
Date evidence capture began 
Thursday, 2 May, 2019
Date evidence capture finished 
Thursday, 2 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.