Enter and view: Westwood Park

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch East Riding of Yorkshire visited Westwood Park, on 29/01/2015. Westwood Park is a purpose built residential care home in Beverley having 47 single rooms and 2 double rooms all with shared bathrooms and toilets over 2 floors. The care home is owned by Londesborough Healthcare Ltd and has a registered manager. The summary of findings highlighted the care home has a large reception area leading to communal sitting areas including a café style sitting area where residents were having tea and coffee when we arrived. This sitting area looks out onto a pleasant enclosed garden which is reportedly well used in the summer. Healthwatch East Riding of Yorkshire spoke to a number of residents, all were very happy with the care they were receiving. They all felt they were treated well with dignity and respect. Healthwatch East Riding of Yorkshire recommend that the home considers enabling Increased storage capacity to free up the bathroom for more appropriate use. Gaining clarification on the arrangements re collection of unused mobility aids to free up the lower stairs lobby for more appropriate use. The use of memory boxes to facilitate greater interaction between staff and patients. More attention to hand disinfection of visitors.

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General details

Report title 
Enter and view: Westwood Park
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Thursday, 29 January, 2015
Date evidence capture began 
Thursday, 29 January, 2015
Date evidence capture finished 
Thursday, 29 January, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Health and safety
Health promotion
Support
Healthwatch reference number 
Rep-6000

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.