Enter and view: Westwood Court Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Westwood Court Nursing Care Home on 1 April 2014. Westwood Court is a purpose built 56 unit (32 rooms en-suite WC) residential care home with nursing care. Accommodation includes a 27 bed Dementia Unit on the ground-floor and a 29 bed Mental Health Unit above. The Enter and View Authorised Representatives felt that this was a well resourced residential care home, providing a caring, supportive and stimulating environment for people with dementia and mental health issues. All the staff appear enthusiastically supported by the manager. Staff were observed as caring and appear well trained. Staff turnover seems low and gives an impression of being a cohesive, happy team providing good care to its clients. Authorised Representatives reported being particularly pleased to see 1.5 full time equivalent Activity Co-ordinator/Assistant employed to support and stimulate both client groups. The building itself offers a pleasant and well maintained environment and appears cleaned to a high standard. The report made several suggestions for improving the experience of residents at the Home including the provision of tactile board for dementia unit, which has detachable textures and shapes that can be ripped off it and replaced when finished with; spring clean away weeds in block paving near front entrance of car park and tidy up weeds in vegetable plot; tidy or remove pile of wood in garden behind garage/storage shed. The Authorised Representatives also suggested that the provision of a greenhouse would encourage clients to grow their own plants and vegetables.

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General details

Report title 
Enter and view: Westwood Court Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 1 April, 2014
Date evidence capture began 
Tuesday, 1 April, 2014
Date evidence capture finished 
Tuesday, 1 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.