Enter and view: Westcombe Park Nursing Home (BUPA)

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Summary of report content

Healthwatch Greenwich conducted an unannounced Enter and View visit to Westcombe Park Nursing Home in January 2020. They spoke to 3 residents, and 4 members of staff.

The report found that staff and residents have good relationships with each another, and quality of care appears good. Menu choices are impressive, however, kitchen areas (in parts) on the upper floors are dated and in need of refurbishment. Corridors in the home are very narrow with just enough room for a wheelchair to pass through. If a wheelchair user, or a trolley, is moving down a corridor, there is no room for traffic in the other direction. In the event of an evacuation, this could create a bottleneck and subsequent delay. Improvement to the internal environment would make it more dementia-friendly.

Recommendations were made in this report, for example repainting handrails to make them dementia friendly, and personalising residents' doors.

The provider did not comment at time of publication.

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General details

Report title 
Enter and view: Westcombe Park Nursing Home (BUPA)
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Thursday, 23 January, 2020
Date evidence capture finished 
Thursday, 23 January, 2020
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.