Enter and view: Westbury Grange Care Home

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Summary of report content

Healthwatch Milton Keynes conducted an announced Enter and View visit to Westbury Grange Care Home on the 18th January 2019. This visit was part of a series of Enter and View visits to 16 council funded care homes. Semi structured interviews were carried out with 7 residents alongside observations of the care home, itself. The Enter and View representatives observed that the premises were clean, bright and comfortable with a well maintained garden. It was found that most residents displayed evidence of effective personal care and that there were a variety of organised activities on offer, including singing and arts and crafts. It was observed that some staff provided one-to-one assistance for residents requiring help at meal times and there was consideration for their needs if they required pureed food. Residents reported that they felt they were not easily able to go outside to the garden, without asking for support from visitors. However, they were complimentary of the staff at the home as there was an overall feeling that staff were approachable and willing to offer their time to residents. The residents reported that they were satisfied with the food provided at the Home and that they felt the quality and quantity of food was adequate. Healthwatch Milton Keynes made a number of recommendations for the Care Home. These included that staff may need to proactively support residents in spending more time outdoors; could consider engaging the support of the Dementia Information Service to explore methods of addressing the needs of residents displaying behaviours synonymous with symptoms of neurological disorders; Review laundry processes to ensure that items are returned to the correct residents; Consider de-cluttering the noticeboards to ensure clear provision of information and aid ease of use by residents and visitors; and Ensure staff are alert to cues that residents may require assistance with eating and are responding quickly to requests. The service provider responded to the recommendations made in the report.

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General details

Report title 
Enter and view: Westbury Grange Care Home
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Tuesday, 9 April, 2019
Date evidence capture began 
Friday, 18 January, 2019
Date evidence capture finished 
Friday, 18 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4526

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.