Enter and view: West View Lodge

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Summary of report content

Healthwatch Hartlepool carried out an Enter and View visit to West View Lodge care home on 6 February 2019, as a follow up to a previous visit made in 2018. 

Observation by the Enter and View representatives found that: residents in the long term residential unit said that they were happy, and a variety of activities and exercises were offered; residents appreciated the choice, quality and quantity of food available; drinks were widely available; and staff were polite and aware of residents' privacy. Some residents remarked that staff tried to find time to talk to them, but were also very busy. Most residents said they knew how to make a complaint. The unit specifically for people with dementia was clean and staff were very aware and inclusive of residents, and the dining room was much more personal and homely than it had been on the previous visit.

Healthwatch Hartlepool did not make any specific recommendations, but the report contains a positive response from the service provider outlining further improvements being implemented at the home.

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General details

Report title 
Enter and view: West View Lodge
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Wednesday, 8 January, 2020
Date evidence capture began 
Wednesday, 6 February, 2019
Date evidence capture finished 
Wednesday, 6 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Lifestyle and wellbeing
Quality of care
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.