Enter and view: West Sussex Middlesex University Hospital Adult Inpatient WardDownload (PDF 1.12MB)
Summary of report contentHealthwatch Richmond upon Thames have conducted a series of Enter and View visits to adult inpatient wards at West Middlesex University Hospital in October 2018. Observations by the Enter and Visit representatives reported that: staff were rarely able to spend time interacting with patients unless they were performing a care-related task, nor were they observed having enough time to interact sufficiently with those who had dementia. It was observed that staff appropriately and thoughtfully supported patients during mealtimes. Again, some wards showed poor food-related care as they appeared disorganised and understaffed. The ward environment was consistently clean but during the night appeared particularly busy and frantic. Patients commented that: the staff were friendly and kind with positive attitudes. Most wards had a good quality of care but there were reports of poorer quality in specific wards, these were not widespread. There was mixed feedback given regarding the quality and choice of food provided. Patients reported that communication between staff and patient was positive with clear information being explained and an effort to keep patients up-to-date. The majority of patients felt their privacy and dignity had been respected throughout their stay. Staff members were spoken to get their feedback and they reported that they felt positive about working with their teams and were well supported by senior staff. However, concerns were raised about staffing levels and how this affected the quality of care they were able to provide. The hospital responded positively to the report and stated that the recommendations for improving the wards are being addressed.
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Enter and view: West Sussex Middlesex University Hospital Adult Inpatient Ward
Healthwatch Richmond upon Thames
Date of publication
Thursday, 14 February, 2019
Date evidence capture began
Monday, 15 October, 2018
Date evidence capture finished
Tuesday, 30 October, 2018
Type of report
Enter and view
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)