Enter and view: West Eaton Nursing and Residential Home

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Summary of report content

Healthwatch Herefordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Herefordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Herefordshire visited West Eaton Nursing and Residential Home on 9th July 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. 8 people from West Eaton House participated in Healthwatch Herefordshire topics of conversations. The group was made up of 4 respondents who were very communicative whilst the other 4 appeared to have advanced forms of cognitive impairment, and did not, or could not participate in all conversations. All eight participants had disabilities, sensory, physical or those associated with dementia. 6 respondents liked the staff, the majority said they liked the food, 3 of those participating said that their room felt like their own space. Half of those engaged with said they had made friends with other residents and 5 respondents were confident about voicing their concerns and being confident that in doing so the issues raised would be resolved. Participants, on the whole, did not express the need to instigate improvements. In terms of being treated with dignity, 5 participants said they were treated with respect (there was no answer from the remaining people engaged with); 3 said they were happy and content and 3 said their privacy was respected and they were given time to themselves whilst 2 said they were encouraged to be independent. It must be noted that half the participants, possibly due to their condition, did not answer many of the questions. Observations about their wellbeing concluded that routine facilitated their welfare; evidence from the way they were dressed. Overall the responses to being treated with dignity were positive. However, the example of authorised representatives being invited to enter a room when a resident was still putting on his shirt leads Healthwatch Herefordshire to recommend that a review of Herefordshire’s Safeguarding Board’s Dignity Principles is undertaken by all members of staff

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General details

Report title 
Enter and view: West Eaton Nursing and Residential Home
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Thursday, 9 July, 2015
Date evidence capture began 
Thursday, 9 July, 2015
Date evidence capture finished 
Thursday, 9 July, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.