Enter and view: Weatherstones House

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Weatherstones House, a 30 bed Nursing Home, on 28 March 2014. The Authorised representatives reported that the entrance was inviting, as were the staff. They observed there were a lot of notices on the walls for everyone to read. The day’s menu and the food rating were also displayed. The visiting team reported that residents rooms were all different sizes and most had pleasant views. All but four rooms were en-suite and those rooms observed seemed in good decorative order. A point noted was that GPs from the local doctor’s surgery visit the home twice a week so they get to know their patients well. End of life plans appear to be respected and relatives can stay during this period if they wish. There were no recommendations made and no provider response was included within the report.

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General details

Report title 
Enter and view: Weatherstones House
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Friday, 28 March, 2014
Date evidence capture began 
Friday, 28 March, 2014
Date evidence capture finished 
Friday, 28 March, 2014
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Continuity of care
Food and nutrition
Health protection
Information providing
Patient records
Quality of care
Healthwatch reference number 
Rep-5094

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
1
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.