Enter and view: Wealstone Care Home

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Summary of report content

Healthwatch Cheshire West conducted and Enter and View visit to Wealstone Care Home on 8 January 2014. The Care Home provides long term, day care, and respite services for people elderly people, or those 55 years and older with physical disabilities or Dementia. The Enter and View Authorised Representatives reported that The environment throughout the home was clean, bright, and comfortable. There were no odours, staff were friendly and residents appeared very comfortable. General care appeared excellent as was social interaction, and food. The laundry service operated by the home was well organized with systems in place to avoid clothing going astray and staff were pleasant, welcoming and observed as caring and attentive. The visiting team reported that the Home provides an extremely calm, friendly and homely atmosphere. Individual rooms were as the resident wished and communal rooms were clean, well organised and equipped. All rooms had clear signage and corridors were clean and uncluttered. Signage in the dementia area was pictorial. All bathrooms observed were spotlessly clean, well equipped and organised. The report noted that in one toilet, there was no foot pedal to open the bin lid, carpets throughout were seen to be in poor condition but the visiting team were informed that these were due for complete renewal following completion of on-site building work. The team were also told that some baths will be replaced with wet-rooms, and felt this would enhance privacy and individual mobility. One resident commented to the Authorised Representatives that they would like more time for general chats with staff. There was one recommendation made in the report which suggested the Home should consider the provision of more en-suite rooms, and at least one double room. There was no response from the provider included in the report.

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General details

Report title 
Enter and view: Wealstone Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 8 January, 2014
Date evidence capture began 
Wednesday, 8 January, 2014
Date evidence capture finished 
Wednesday, 8 January, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Engagement
Health and safety
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Support
Healthwatch reference number 
Rep-5039

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
4
Age group 
All people over the age of 65
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.