Enter and view: Wealstone Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Wealstone Care Home on the 14th of September 2015. The team spoke to residents and staff, and made general observations during their visit. The report noted that the home was clean and comfortable. The residents told the team that the staff were respectful and caring, and indicated that they were happy with the care they received. The team identified several areas that could be improved. Residents indicated that they were not happy with the activities available to them, and would appreciate opportunities to engage in activities that they were interested in. The team observed that there were not any temperature gauges available in the bathrooms. The report made a number of recommendations. Three of the recommendations were regarding the activities on offer for residents. The team also recommended that temperature gauges be provided in all bathroom facilities to make them safer for residents. The report included a response from the provider.

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General details

Report title 
Enter and view: Wealstone Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Monday, 14 September, 2015
Date evidence capture began 
Monday, 14 September, 2015
Date evidence capture finished 
Monday, 14 September, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 
Rep-5340

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.