Enter and view: wave three

Download (PDF 317KB)

Summary of report content

Healthwatch East Sussex reported on the third wave of Enter and View visits to care homes in the local area. A total of 43 care homes were visited. The focus of the visits was on choice and independence, as these are key issues for people who move into care homes. Healthwatch East Sussex particularly looked at how residents were offered choices, such as at mealtimes and where to spend their day, and what residents felt were the best things about being in a care home and any improvements they could suggest.

Key themes identified in this work were: activities; residents being able to make choices; residents being able to help and be involved in the home; access to the community and outdoor areas; level of homeliness and personal possessions; residents being aware of their care plan; and positive comments about the quality of care. Residents were overwhelmingly positive about the care and support they received, and were particularly positive about the care staff.

Healthwatch East Sussex made nine recommendations - nearly all of which were suggestions for care homes to incorporate some of the examples of very good practice identified through the Enter and View visits. Greater use of pictures, such as pictorial menus and activity information, was identified as something all services could utilise more widely.

Would you like to look at:

General details

Report title 
Enter and view: wave three
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Sunday, 1 April, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.