Enter and View: Waterside Care Home, Blackpool

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Summary of report content

Waterside Care Home is a care home in Blackpool which provides personal care for up to 14 residents. The care home has a large proportion of residents who suffer from dementias or lack capacity. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 4th December 2015 where 4 residents spoke to representatives to give their views. Observation by the enter and view representatives reported that: All the residents who were consulted said that they were well care for with the residents giving positive comments about the staff and the home in general. The care home was given some minor recommendations surrounding activities and involvement in key decisions. They were given 28 days to respond to these which was not fulfilled.

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Report 
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General details

Report title 
Enter and View: Waterside Care Home, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Friday, 4 December, 2015
Date evidence capture began 
Friday, 4 December, 2015
Date evidence capture finished 
Friday, 4 December, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-0938

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Memory
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Learning disability

Details of people who shared their views

Number of people who shared their views 
4
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.