Enter and view: Waters Edge Care Home

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Waters Edge Care Home, on 15/10/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found that this residential home was well run and a happy place to live. Consideration had been made of residents needs and there were a number of activities to stimulate the people. Being part of a research project shows that the home is forward thinking and wants the best for the residents. The recommendations within the report inform to continue satisfying the needs of the clients and maybe embedding further opportunities with staff to focus on issues of capacity and decision making maybe start a coaching scheme between senior and less experienced staff focusing on these areas. Possibly try role play with the staff team, exploring how it feels to be deprived of your liberty, or denied the right to make what other people might consider ‘an unwise decision’. Consider exploring staff practice and start a dialogue about whether a less restrictive option could be used and highlight less obvious forms of restriction that might not have been considered. Involve staff in Best Interests Decisions and capacity assessments as far as is possible, using their unique knowledge of residents, and engaging them with the processes of the MCA. Consider creating a wall display about the five principles of the MCA, asking staff to contribute examples of good practice under each. With regards to the plastic box on the floor which had cups, saucers.

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General details

Report title 
Enter and view: Waters Edge Care Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Monday, 15 October, 2018
Date evidence capture began 
Monday, 15 October, 2018
Date evidence capture finished 
Monday, 15 October, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Health protection
Quality of appointment
Quality of care
Quality of regulation
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.