Enter and view: Waterloo Road Medical Practice, Blackpool

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Summary of report content

Waterloo Road Medical Centre is a GP practice which is located in Blackpool. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 2nd and 3rd August 2017 where 53 residents were asked for their views. Observation by the enter and view representatives reported that: The environment appeared clean and tidy with the surgery appearing accessible and having some dementia friendly adaptions. The practice got a red rating for its overall access rating as overall the majority of patients felt that their experience of booking appointments ‘could be improved’ with some stating that it was ‘poor’. The practice received a green rating for the overall quality rating as the majority of patients said they was happy with medical and non-medical staff along with all patients spoken to stating that they were either ‘satisfied’ or ‘very satisfied’ with the care provided to them. It was also reported that most patients had not heard of the surgeries Patient Participation Group. The enter and view team raised some issues based on their findings with the practice manager stating what action has been taken to address these and that the targets had either been met or being worked towards.

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General details

Report title 
Enter and view: Waterloo Road Medical Practice, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Thursday, 3 August, 2017
Date evidence capture began 
Wednesday, 2 August, 2017
Date evidence capture finished 
Thursday, 3 August, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.