Enter and view: Washington Lodge Care Home

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit to Washington Lodge care home in February 2019. The home offers care to up to 61 people with physical ailments needing nursing care, as well as residential care for residents with dementia and challenging behaviours. Questionnaires were given to residents, staff and visitors, and observations were used to gather information about the environment and staff/resident interactions.

Residents, visitors, and staff gave mixed responses when referring to the management as they would like to see her be more visible in the home. Residents and visitors commented that the staff members were caring but are extremely busy. The Activities Coordinator also commented that she did not have time to deliver a varied programme of activities as she is asked to do other tasks, such as cleaning. All of the relatives and the friend who responded to the survey process agreed that all of the permanent staff at the home know their relatives or friend well. Activities are offered at the home including dementia friendly tasks. There was a mixed response from residents about quality, choice and flexibility around food and mealtimes. Residents and visitors were satisfied with the healthcare provision at the home, as residents are visited by chiropodists, opticians, and dentists. It was reported that residents' needs were accommodated for, but some aspects, such as the laundry system could be improved. Residents and visitors commented that they know how to raise a complaint. Residents are visitors reported that the home was always clean and tidy and that there were dementia friendly signs around the home. 

No recommendations were made in this report.


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General details

Report title 
Enter and view: Washington Lodge Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Thursday, 16 May, 2019
Date evidence capture began 
Monday, 25 February, 2019
Date evidence capture finished 
Monday, 25 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Information providing
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.