Enter and view: Ward C5 Royal Blackburn Hospital

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Summary of report content

Healthwatch Blackburn with Darwen conducted an Enter and View visit in January 2019. Ward C5 is a dementia friendly medical ward for older people. Questionnaires and observations were used to gather feedback from 12 patients, relatives and staff. Ward C5 was found to be a friendly ward that had a calm and relaxed atmosphere despite being busy. The ward appeared to be well staffed with attentive and caring staff members. Patients and visitors who spoke to Healthwatch BwD representatives were positive about the ward environment and the care provided. Carers and relatives commented that they were only informed about the progress of their loved one if they asked and were unsure about discharge planning. Healthwatch Blackburn with Darwen’s recommendations included: Better communication of a patient’s progress between hospital staff and the carer or next of kin; review if the Welcome booklet is being distributed to patients and their carers; and Clearer communication about discharge planning with carers and close relatives especially those who provide day to day care. The service provider responded positively to the report recommendations and have outlined that audits are underway to review the processes in the ward and address the issues raised in the report.

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General details

Report title 
Enter and view: Ward C5 Royal Blackburn Hospital
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Wednesday, 6 March, 2019
Date evidence capture began 
Tuesday, 8 January, 2019
Date evidence capture finished 
Thursday, 17 January, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Communication between staff and patients
Discharge
Information providing
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-4468

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Dementia

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.