Summary of report contentHealthwatch Blackburn with Darwen conducted an Enter and View visit in January 2019. Ward C5 is a dementia friendly medical ward for older people. Questionnaires and observations were used to gather feedback from 12 patients, relatives and staff. Ward C5 was found to be a friendly ward that had a calm and relaxed atmosphere despite being busy. The ward appeared to be well staffed with attentive and caring staff members. Patients and visitors who spoke to Healthwatch BwD representatives were positive about the ward environment and the care provided. Carers and relatives commented that they were only informed about the progress of their loved one if they asked and were unsure about discharge planning. Healthwatch Blackburn with Darwen’s recommendations included: Better communication of a patient’s progress between hospital staff and the carer or next of kin; review if the Welcome booklet is being distributed to patients and their carers; and Clearer communication about discharge planning with carers and close relatives especially those who provide day to day care. The service provider responded positively to the report recommendations and have outlined that audits are underway to review the processes in the ward and address the issues raised in the report.
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Enter and view: Ward C5 Royal Blackburn Hospital
Healthwatch Blackburn with Darwen
Date of publication
Wednesday, 6 March, 2019
Date evidence capture began
Tuesday, 8 January, 2019
Date evidence capture finished
Thursday, 17 January, 2019
Type of report
Enter and view
Communication between staff and patients
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)